Refund and Returns Policy

At BookPort Corp, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our Refund and Returns Policy below:

1. Return Eligibility

  • Time Frame: You have 30 days from the date of purchase to request a return.
  • Condition of Items: Items must be unused, in their original condition, and in the original packaging.
  • Non-Returnable Items: Certain items, such as perishable goods, intimate apparel, or personalized products, are non-returnable.

2. Return Process

  • Initiate a Return: Contact our Customer Service team at cs@bookportcorp.com to request a return authorization.
  • Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning the item.
  • Shipping the Return: Securely package the item and include the RAN on the package. Customers are responsible for return shipping costs.

3. Refund Process

  • Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
  • Refund Issuance: If approved, a refund will be processed to your original method of payment within 7-10 business days.
  • Notification: You will receive an email confirming the status of your refund.

4. Exchanges

  • Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

5. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, contact us within 7 days of receipt at cs@bookportcorp.com.
  • Resolution: We will provide a replacement or refund for damaged or defective items at no additional cost.

6. Contact Information

For any questions or assistance regarding our Refund and Returns Policy, please reach out to our Customer Service team:

7. Policy Updates

BookPort Corp reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with the updated date.

By making a purchase with BookPort Corp, you agree to the terms outlined in this Refund and Returns Policy.